Another example of fine service from The One Account. Long story short, bought new house before old one sold. Now old one taking time to sell and costing me. Just in case latest sales efforts don’t pan out, I contact the bank and say, ‘Look, I told you I was selling it and I meant to because you do not do buy to let mortgages and I know this but it’s not selling and I may wish to rent it for 6 or 12 months while the market picks up or at least interest picks up. Is that allowable with my account?’.
I asked them fully expecting a perfectly reasonable answer of no, you will have to get a proper buy to let mortgage for the old house. But no, I go on holiday for a week and come back to not what could have been ‘Yes, we’ll do it but you have to ask for this…’. But a letter confirming that yes I can let the house and so long as it’s all legit from a rental perspective re tenancy agreements etc then that’s fine with them. The actual approval letter! Someone actually read my request, considered it sane (which it was of course) and not only said yes but pre-empted my next question and provided the formal approval.
I’m pretty impressed by that. After 13 years now, I still consider moving my original mortgage to Virgin One/RBS the best financial move to date.